Requesters and email domains

Who may raise requests, limiting sign-in to your company's domains, and blocking someone.

For Admins · Updated

By default anyone can sign in to your portal as a requester and email your desk. To limit it to your organization, list your email domains (for example yourcompany.com) under Settings › People & access › Requester domains.

  • Staff can always sign in, whatever their domain.
  • Mail and widget requests from other domains are not turned into cases.

Blocking someone

An admin can block a person from People. A blocked person cannot sign in or get a password link, their current session ends, and their mail and widget requests are ignored. Unblocking restores access.

  • People (requesters) The directory of everyone who asked for help: details, VIPs, blocking, importing and erasing a person.
  • Signing in Signing in with your email and password, setting your password the first time, forgetting it, and how long you stay signed in.

Can't find what you need? Signed-in admins can use Contact ServAIceDesk support under Settings › Billing & support.