The report library
Standard reports, gauges, drilling into the cases behind a number and exporting.
Reports opens with live gauges: unassigned, past due, due within an hour, unhappy requesters, resolved on time (30 days), first answer on time and satisfaction.
The library on the left groups standard reports (open cases by priority, status, group or assignee, backlog age, resolution times, satisfaction, closure codes, time logged and more). Choose one to see a chart and a table; select a bar or row to see the cases behind it.
- Download CSV exports the report you are looking at.
- Export all cases (CSV) downloads every case with its key fields.
- Period overview compares created and resolved cases over a period, by any dimension.
Reports use your organization's time zone so a “day” matches your team's day.
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