Contracts and renewals

Tracking support contracts and licences and getting reminded before they renew.

For Admins · Updated

Under Assets › Contracts, record your support contracts, licences and subscriptions: name, vendor, contract number, start and end dates, cost, notice period, owner and notes, and the assets they cover.

Select a contract row to open it, or use Tab and Enter or Space. Start and end dates are checked before saving. If a save fails, your draft stays open so you can correct it and retry.

When a contract reaches its notice period (for example 30 days before it ends), its owner gets a renewal reminder. Without an owner, your admins are reminded. Each contract is reminded once per end date.

  • The asset register Recording devices and systems, importing from a spreadsheet, linking assets to cases and what requesters see.

Can't find what you need? Signed-in admins can use Contact ServAIceDesk support under Settings › Billing & support.