Our commitments
- Tenant data stays scoped, auditable, and exportable.
- Automation only executes through configured connectors and policy gates.
- Retention, legal hold, and deletion workflows are part of the product surface.
- Private-model and deployment-boundary decisions are treated as operational controls, not afterthoughts.
Data Handling
Tenant data is stored in the hosted ServAIceDesk platform and may include requests, conversations, connector metadata, usage telemetry, billing records, and audit events required to operate the service.
Customer Controls
The live product supports privacy export, retention settings, legal hold, deletion-request workflows, and retention enforcement under tenant-scoped policy.
Contact
Customers can raise privacy or data-handling questions through Billing and Support in their service desk’s Settings, or by replying to any email from us.