Your plan, trial and invoices

How the trial works, choosing a plan, seats, invoices, and what happens if a trial ends or payment fails.

For Admins · Updated

ServAIceDesk is priced per agent (admins and agents), monthly or yearly. Requesters are free. Every plan includes every feature.

Trial

  • A new service desk starts with a free trial. Its end date is shown at the top of every staff page.
  • Admins are reminded the day before it ends.
  • When it ends without a plan, the service desk becomes read-only: everything stays visible, but nothing can be changed and no new cases are created.
  • Without a plan, the service desk and its data are deleted a few days later. You are warned before that happens, and choosing a plan at any point keeps everything.

Choosing a plan

Under Settings › Billing & support, choose Choose a plan, pick monthly or yearly, and pay securely through Stripe. Your seats follow your team: adding or removing staff updates the subscription. Manage billing, card and invoices opens your billing portal for your card, address and invoices.

If a payment fails

You are emailed and asked to update your card. If payment stays overdue, the service desk becomes read-only until it is paid.

Getting help from ServAIceDesk

Use Billing and support under Settings › Billing & support to reach our team about billing or anything else, including from the support workspace itself. A successful submission shows a case reference and a View support case link; replies arrive by email. If sending fails, your draft stays in the form. Your billing email starts with the contact from your signup or initial intake; administrators can change it here.

Can't find what you need? Signed-in admins can use Contact ServAIceDesk support under Settings › Billing & support.